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SHIPPING & RETURNS

SHIPPING POLICY

At GlowRoots, we take great care to ensure your order arrives safely and on time. All products are packaged with attention to detail, using eco‑friendly materials that protect your items while maintaining our commitment to sustainability.

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Processing Time: Orders are prepared within 1–3 business days after payment confirmation. Delivery Time: Depending on your location, shipping usually takes 5–15 business days.

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We work with trusted carriers to guarantee reliable delivery. Once your order is shipped, you’ll receive a tracking number so you can follow your package every step of the way.

Please note: Delivery times may vary due to customs or local postal delays. If you experience any issues, our support team is always ready to assist.

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GlowRoots ships with care — because your beauty deserves to arrive beautifully.

RETURN & EXCHANGE POLICY

At GlowRoots, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a simple and transparent return and exchange process to ensure your experience remains positive.

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Returns: You may request a return within 14 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received. Once your return is approved, you’ll receive a refund to your original payment method.

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Exchanges: If you wish to exchange a product for another item or shade, contact our support team within 14 days of delivery. We’ll guide you through the process and help you find the perfect replacement.

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Exceptions: For hygiene reasons, opened or used beauty products cannot be returned unless defective or damaged upon arrival.

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GlowRoots stands for trust, care, and confidence. We’re committed to making every purchase feel safe and every customer feel valued.

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